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Channel shift is a key part of most organisations and the move to a self-service, tenant portal supports that. The ActiveH Customer Portal highlights the importance of digital services and the easy-to-access online approach, allows full 24x7 access to all areas of the ActiveH system.

The Customer Portal is fully configurable with content updatable via a simple user interface and the design can be created to match existing or new designs, whilst ensuring data is fully accessible no matter what the end user device.

All data in the ActiveH system can be presented in the Customer Portal with no need for interfaces or API’s

Key Features

  • Rent Statement (All current, former or sub accounts and transactions)
  • Printable statements
  • Repairs History (Current or former tenancy).
  • Repairs Logging
  • Repairs diagnostic
  • Repairs Appointing
  • Secure messaging
  • Transfer request and lettings Information updates.
  • Data capture Forms (Tenant, Property, area)
  • Completely configurable articles for all screens.
  • Links to external third-party sites.
  • Links to downloadable documents.
  • Contact updates.
  • Secure login facility and password change facility
  • UI/UX designed screens with clear concise information
  • Full audit and rollback facility

 

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