ActiveH Web is a brand-new product which provides the core features currently available in ActiveH Desktop, designed specifically for the web, using the same business engine as ActiveH Desktop, and designed to operate in a web browser and hosted environment.

The focus of this product is on the areas of the system that undergo the most frequent use – i.e. daily data entry screens as well and many queries and analysis.

The initial release of ActiveH Web provides the key functions for a CRM operative.

The areas available are: -

• Home page - critical info – security respect - GDPR
• CRM Call entry (Contact Search / Contact Dashboard / Contact timeline)
• Contact Update
• Rent Account Summary / Financial / Arrears Management
• Raising / chasing Repairs
• Task management

ActiveH-Web is being enhanced and developed every day to bring more functionality online.

The next set of features to be released later this year are:

• Outbound comms
• Asset - View/Update
• Rent Account Details (Tenancy Management)
• Rent Arrangements
• Rent Payments and Adjustments
• Repairs Appointments
• Repair Inspector
• Go Mobile (auto switch to Mobile working
• Workflow

One of the key aims with the product is to create predictive assistance, so that when a call comes in, the system identifies what this person may be asking about and offers quick answers or solutions. For example, if a repair appointment is booked, and the operative has not yet arrived at the property, if a member of that household calls in, they’re probably chasing this. The system can anticipate this and offer quick-actions which will complete the call with minimal input from the operative.