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04 Dec 2019

Mobile phones and technology have rapidly evolved over the past few years bringing people and organisation much closer together in terms of communicating in a fast and efficient way.  As with most things in our lives, we want things delivered to us on a here and now basis - and mobile technology delivers on that promise at the touch of a button.

In the case of a housing association you’d expect that most providers of housing management applications could give their housing officers, who work largely in the neighbourhoods they serve, the ability to get the information they need whilst on the move, and conversely to update the office with information they’re collecting during their daily movements. But things are not always plain sailing and not all areas of the UK have fantastic mobile coverage, meaning it is vital to work both online and offline.

The mobile solution evolution began when data could be accessed remotely removing the demand on paper, driving efficiency and reducing cost.  The focus on real time data being available to the end user, with the ability to pull data on demand and update across all modules has made a truly multi-dimensional way of working, questioning processes to drive further efficiencies. Adding a job, tasks, surveys, stock updates, variation and has been something that has been around for a while but today that has entirely changed. Mobile solutions include tasking, contractors, inspections, surveys, CRM and much more. Essentially whatever can be done in the office, can now be done mobile in the field.

Mobile solutions shouldn’t hold operatives back and further should help them do their jobs efficiently – whilst on the move. In the case of MIS’s ActiveH housing management solution, it has evolved into a true representation of the system on-the-go. It is not simply a tasking set-up but is like carrying around a mini ActiveH installation on a mobile device to be able to do everything required whilst out of the office. It works on and offline updating when it can – in the same way WhatsApp delivers a message as soon as it can after you’ve ‘sent it’. The Cache memory holds on to the updates and uploads them when it finds a signal resulting in no data loss or connection issues with the main system.

The benefits are clear - updates trigger workflows that move jobs into the next phase – booking appointments for operatives and keeping residents up to date without the delay of needing to be back in the office to move things along. So if you feel as though your mobile solution is working against your field operatives and even creating more work rather than efficiencies, perhaps it’s time to consider a truly mobile solution.

If you’d like to know more about MIS-AMS’ housing management solution and how becoming mobile can improve your business processes, please contact ask@mis-ams.com

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