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18 Mar 2019

Arches Housing has launched its Mobile CRM module of its ActiveH roll out with MIS AMS, which will allow its teams to access tenant data remotely the first time.

Arches, a community based social landlord that provides more than 1,200 affordable homes in Sheffield and Rotherham, South Yorkshire has continued its digital journey by installing this new platform that will allow staff to provide a speedier, more personalised experience to its customers.

“As part of our overall Better Ways Of Working strategic plan, we are focusing on how IT can improve services and processes across the business and ultimately deliver a more cohesive level of service to our tenants.” explains Séamus Harkins, data services manager, Arches Housing.

“The next step of our digital journey with MIS was to add to our current ActiveH CRM system to enable enquiries to be dealt with at first point of contact.”

ActiveH’s CRM solution will improve communication with residents as well as providing housing and income maximisation officers with a mobile solution to improve access to important information while working in the community.

Séamus continued: “It was essential that our CRM could be used out in the field, so with minimal effort, our housing officers could access essential customer information as well as gain tenancy intelligence and contact engagement history from their remote devices – ActiveH does just that. The solution will make us more efficient and will give our staff back the vital time they need to spend with our customers rather than rushing back to the office.”

MIS AMS has very much become part of Arches internal team working side by side to drive efficiencies and realise the benefits of digitising customer information.

“Our mobile CRM give users the insights they need to build confidence, engage in productive discussions, follow up, and follow through promptly — anytime, anywhere,” explains Chris McLaughlin, Managing Director, MIS AMS.

One of the frustrating challenges employees in housing associations face today is information overload caused by lack of context. Our integrated solution, which provides real-time data,gives the operators the tools they need to help elevate these issues, whether they’re in the office or out in the community.”

Séamus ended: “We have high hopes that it will revolutionise the way we manage our on-going relationships with our customers.”

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