Two Rivers Housing paves the way for omnichannel customer services
Housing association, Two Rivers Housing, that manages an estate of 4,000 properties and 6,000 tenants across Gloucestershire and Herefordshire, has taken another step closer to providing omnichannel customer service by implementing MIS Active Management Systems housing management software.
Modernising ways of working with ActiveH housing management software
Two Rivers Housing, which first began implementing MIS Active Management Systems software in 2003, has worked in close partnership with the Northwich based team over the last year to modernise their repairs and contractors software to make it more user friendly.
The developments have enabled customer appointments to now be booked based on a favourability rating and in clusters geographically, proving hugely beneficial to the small rural housing association whose stock is spread out over a wide geographical area and whose tradesmen often struggled to meet all their appointment commitments.
This is a fantastic story of two organisations working closely together to create something spectacular! The new appointment system has already made Two Rivers Housing more efficient in the handling of customers’ repair requests and this is making their customers happier as they are receiving an improved and quicker level of service
Overcoming workspace boundaries to maximise productivity
Two Rivers are committed to offering customers appointments at first point of contact and within two-hour time slots, if required, and the software enables them to offer this level of service without affecting the efficiency of their small internal contractor. Staff morale has also improved immensely as the software is a lot easier to use.
“MIS listened to our concerns with previous versions of the software and responded. They have now delivered a solution that meets the majority of our business requirements and we can now move forward with our aspirations to offer appointments online” explains Maria Hale, Customer Services Manager at Two Rivers Housing.
Chris McLaughlin, Managing Director at MIS Active Management Systems said: “The team and I here at MIS are dedicated to giving our customers a very personal level of service and our on-going work with Two Rivers Housing is a clear example of this. We have liaised very closely to create a system that will work just as the team need it too across their organisation and daily tasks. Our system is resolving problems efficiently and costs can be driven down by offering digital alternatives to traditional methods.”
Related news
MIS Group acquires AssetCore
MIS Group are delighted to announce that we have acquired AssetCore (https://assetcore.org/), a SaaS solution designed specifically to help social housing organisations secure and manage debt utilising data and records from a housing management system and combining this with information held in a Finance or Treasury system. Christopher McLaughlin, Managing Director said of the acquisition “this strategic move makes greater use of our customers data held within ActiveH and supplements the capabilities across the MIS Group around finance (www.activef.co.uk), property revaluations (https://www.incline-it.com/reval/) and EDRM Documagix (www.incline-it.com) creating a comprehensive suite of capabilities to support all of our customers requirements. As
A Look Back and a Look Forward: Shaping the Future of Social Housing Software
Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback. Collaboration for Innovation The energy at the meeting was truly inspiring. The day was packed with informative exchanges, from in-depth sessions on property compliance and other key topics, to lively Q&A discussions. This collaborative spirit underlines the importance of open communication within the social housing sector. By working together with our customers, we can identify common challenges and develop
MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes
MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected
MIS Retain Security Accreditation
MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to review our existing IT infrastructure, identify risks, and implement comprehensive security measures that align with industry best practices. This achievement demonstrates to our staff, partners, and customers that we take information security seriously. Looking ahead, the MIS team will continue monitoring and enhancing our systems to maintain compliance with the
Sign up to our newsletter
Sign up today for hints, tips and the latest news at MIS-AMS.
By clicking ‘Submit’ you understand and agree to us using your information to respond to your enquiry and to email you further marketing communications from MIS-AMS. You can unsubscribe or change your email preferences at any time.
