Case processing
ActiveH Case Processing provides a consistent framework for dealing with all key events and guides both the users and customers through, making sure the handling of any event consistent, thorough and compliant.
Handle disruptive events thoroughly and assure compliance
A major area of responsibility for a social housing organisation is the management of complex cases. A case can be one of many issues, such as anti-social behaviour, complaints, void management or other processes like aids and adaptation assessments, right to buy, or the death of a tenant.
Benefits of ActiveH Case Processing:
- Whether it be Anti-Social Behaviour, Complaints, Void Management or other processes like Aids & Adaptation Assessments, Right to Buy, death of a tenant – any business process can be mapped in Process Management ensuring a consistent, well-structured and well documented approach.
- Workflow can automatically create tasks for other teams to complete and create progress updates to the customer, keeping them informed and happy that something is happening. The module includes built in cost management ensuring all costs relating to an individual case can be recorded and reported.
- Gain a better understanding of customer needs to improve customer service and marketing.
ActiveH Case Processing Solutions
Click the options below to see more information.
- Automatic communication generation.
- Creation of letters, email and texts.
- Recording and monitoring interactions with other agencies.
- Handle disruptive events thoroughly and assure compliance.
- Automatic Escalation
- Collation of evidence
- Wider view of issues across a number of Households or an Estate
- Recording and monitoring interactions with other agencies
- Integration to Document Management
- Management cost analysis
Benefits of Case Processing in Housing
Optimise Processes
Any business process can be mapped in Process Management ensuring a consistent, well-structured, and well documented approach.
Happy Tenants
Automatically create tasks for teams to complete and boost customer satisfaction by creating progress updates for customers.
Maintain Compliance
Expedite the resolution of complex issues and ensure that optimal solutions are set in place to evidence and maintain compliance.
Accessible Information
All information is organised and managed in the ActiveH database, reducing paper-based work, eliminating the need to handle confusing spreadsheets.
Real-Time Updates
Enabling your teams to work on a case with real-time updates, at the same time, leads to faster resolution. This facilitates seamless team collaboration.
Improve Transparency
Digital record-keeping improves transparency in all processes. Risks can be identified, and problem areas can be addressed easily.
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