ActiveH Case Processing provides a consistent framework for dealing with all key events and guides both the users and customers through, making sure the handling of any event consistent, thorough and compliant.
Handle disruptive events thoroughly and assure compliance
A major area of responsibility for a social housing organisation is the management of complex cases. A case can be one of many issues, such as anti-social behaviour, complaints, void management or other processes like aids and adaptation assessments, right to buy, or the death of a tenant.
Benefits of ActiveH Case Processing:
ActiveH Case Processing Solutions
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- Automatic communication generation.
- Creation of letters, email and texts.
- Recording and monitoring interactions with other agencies.
- Handle disruptive events thoroughly and assure compliance.
- Automatic Escalation
- Collation of evidence
- Wider view of issues across a number of Households or an Estate
- Recording and monitoring interactions with other agencies
- Integration to Document Management
- Management cost analysis
Benefits of Case Processing in Housing
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