Case processing

ActiveH Case Processing provides a consistent framework for dealing with all key events and guides both the users and customers through, making sure the handling of any event consistent, thorough and compliant.

Handle disruptive events thoroughly and assure compliance

A major area of responsibility for a social housing organisation is the management of complex cases. A case can be one of many issues, such as anti-social behaviour, complaints, void management or other processes like aids and adaptation assessments, right to buy, or the death of a tenant. 

Benefits of ActiveH Case Processing:

ActiveH Case Processing Solutions

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  • Automatic communication generation.
  • Creation of letters, email and texts.
  • Recording and monitoring interactions with other agencies.
  • Handle disruptive events thoroughly and assure compliance.
  • Automatic Escalation
  • Collation of evidence
  • Wider view of issues across a number of Households or an Estate
  • Recording and monitoring interactions with other agencies
  • Integration to Document Management
  • Management cost analysis

Benefits of Case Processing in Housing

Optimise Processes

Any business process can be mapped in Process Management ensuring a consistent, well-structured, and well documented approach.

Happy Tenants

Automatically create tasks for teams to complete and boost customer satisfaction by creating progress updates for customers.

Maintain Compliance

Expedite the resolution of complex issues and ensure that optimal solutions are set in place to evidence and maintain compliance.

Accessible Information

All information is organised and managed in the ActiveH database, reducing paper-based work, eliminating the need to handle confusing spreadsheets.

Real-Time Updates

Enabling your teams to work on a case with real-time updates, at the same time, leads to faster resolution. This facilitates seamless team collaboration.

Improve Transparency

Digital record-keeping improves transparency in all processes. Risks can be identified, and problem areas can be addressed easily.

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