MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities.

The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking.

“We’re extremely pleased to have been selected for this landmark project,” said Chris Mclaughlin, Managing Director of MIS Active Management Systems. “Our Housing Management platform, along with Incline-IT’s hosting and support services, will provide Onward Homes with a modern, consolidated platform to transform service delivery. We look forward to implementing the new solution and establishing a long-term partnership.”

Andrew Kidds, Director of Customer Experience & Digital at Onward, said:

“After a thorough selection process, we are delighted to partner with MIS-AMS and Incline-IT on this important next step in our digital journey. It is expected that the delivery of the new housing management platform will provide an efficient service for colleagues, enabling us to provide a truly integrated customer experience. We are excited to start the implementation with MIS-AMS and Incline-IT as our selected technology partners.”

The implementation project will starts this month, 2024, with detailed configuration and data migration activities. The platform is targeted to go live in September 2025.


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