Account Management

Customer Account Management Services at MIS-AMS can be used to streamline and improve the customer-supplier relationship, providing you with increased control and visibility over your projects.

Account Management

Account managers are invaluable resources for housing providers. They help simplify processes, increase customer satisfaction, and develop positive relationships with you. 

Our Customer Engagement Team enables strong customer relationship management, providing a smooth customer onboarding journey, and a direct contact who monitors customer activity. 

The main purpose of these services is to provide customers with better control and access to their accounts, as well as to increase customer service.

Benefits:

Meet the Customer Engagement Team

Dan Garbett, Head of Customer Engagement at MIS Active Management Systems

Dan Garbett, Head of Customer Engagement

Dan has over 12 years experience working with MIS within the implementation team and customer engagement team. He previously worked within housing associations in the IT team, dealing with data migration, training and support of ActiveH.

Bern Taylor, Customer Engagement Manager

Bernadette Taylor, Customer Engagement Manager

Bernadette has been with MIS for over 4 years, working within the Implementation Team and Customer Engagement Team. She previously worked within housing associations in the housing team and has a great understanding of the housing sector and the challenges and requirements.

Latest News

News

MIS Retain Security Accreditation

MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to

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News

Leadership Change at MIS

We are pleased to announce the appointment of Pete Howe as our Development Director, effective 1st January. Peter is stepping in for the current director, Andrew Cooper, who is transitioning out of the role but will remain with MIS in a supporting capacity over the next 4-12 months. The change

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Blog

New Chair of Gadbrook PARKBID

Over the past few years, I have been a part of the Gadbrook BID board and have had the pleasure to work with some incredible individuals. I have now been given the opportunity to step up and take over the reigns as Chair from Mike Roberts who is a true

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Blog

Scheme Accounting on ActiveH

Factoring & Service Charges Due to the structure of the ActiveH system, factoring can be performed using ActiveH Rents and Scheme Accounting (Factoring and Service charges). When considering factoring, invoices are generated from the Rent Accounting module, based on data provided by both the rent account and data held within

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