Customer Account Management Services at MIS-AMS can be used to streamline and improve the customer-supplier relationship, providing you with increased control and visibility over your projects.
Account managers are invaluable resources for housing providers. They help simplify processes, increase customer satisfaction, and develop positive relationships with you.
Our Customer Engagement Team enables strong customer relationship management, providing a smooth customer onboarding journey, and a direct contact who monitors customer activity.
The main purpose of these services is to provide customers with better control and access to their accounts, as well as to increase customer service.
Meet the Customer Engagement Team
Dan Garbett, Head of Customer Engagement
Dan has over 12 years experience working with MIS within the implementation team and customer engagement team. He previously worked within housing associations in the IT team, dealing with data migration, training and support of ActiveH.
Bernadette Taylor, Customer Engagement Manager
Bernadette has been with MIS for over 4 years, working within the Implementation Team and Customer Engagement Team. She previously worked within housing associations in the housing team and has a great understanding of the housing sector and the challenges and requirements.
MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to
We are pleased to announce the appointment of Pete Howe as our Development Director, effective 1st January. Peter is stepping in for the current director, Andrew Cooper, who is transitioning out of the role but will remain with MIS in a supporting capacity over the next 4-12 months. The change
Factoring & Service Charges Due to the structure of the ActiveH system, factoring can be performed using ActiveH Rents and Scheme Accounting (Factoring and Service charges). When considering factoring, invoices are generated from the Rent Accounting module, based on data provided by both the rent account and data held within
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