Customer Relationship Management
Increase business efficiency by providing your whole organisation with a comprehensive 360° view of your tenants and their interactions with your business.
ActiveH CRM is a powerful tool for improving your business
The ActiveH Customer Relationship Management (CRM) solution enables most calls or queries to be dealt with at the first point of contact. It helps you keep all your customer data organised on a single platform, improving data collection and engagement with residents. With information from the whole of ActiveH and any 3rd party systems you may have displayed in one place, you can increase the quality of service and speed of response.
Benefits of ActiveH CRM:
- Automation can improve the accuracy and efficiency of compliance management, reducing costs associated with manual processes, and help eliminate potential risks.
- Build and maintain strong customer relationships by creating a mutually beneficial exchange of value between them and your organisation.
- Increase business efficiency by providing your whole organisation with a comprehensive 360° view of your tenants and their interactions with your business.
ActiveH CRM Solutions
Click the options below to see more information.
Enables efficient Anti-social behaviour (ASB) and Complaint management: Whether it be Anti-Social Behaviour, Complaints, Void Management or other processes like Aids & Adaptation Assessments, Right to Buy, death of a tenant – any business process can be mapped in Process Management ensuring a consistent, well-structured and well documented approach.
Holds customer information including customer preferences for example mails, texts, via the customer portal and physical letters. Full contact management – visibility of disabilities, vulnerabilities and warnings.
A comprehensive 360° view of the customer and their interactions with the business.
Tasks accessible from various points of the ActiveH system. Designed so users can create, complete, cancel, refer and escalate within the business.
For example Email, webchat and Social media integration.
See Mobile Working Solutions to learn more.
Neighbourhood ‘associated area’ concept so they user can see the whole picture of the neighbourhood.
Benefits of CRM Software in Housing
Identify Trends
Identify trends and predict future behaviour, helping you avoid potential problems, such as rent arrears, before they occur.
Better Service
Interactions are recorded against your tenant records efficiently with a joined-up view of all tenant information on a single screen.
Quality Data
Automated processes reduce the need for manual tasks which leads to an increase in productivity.
Cost Savings
CRM will ultimately deliver efficiency savings by speeding up processes for handling enquiries, removing the overhead of having multiple information systems.
Improve Relationships
Delivering efficient customer care and improving relationships with tenants can increase the likelihood of them paying on time or arranging repairs efficiently.
Transformation
Putting the customer at the centre of everything drives business transformation based on well-informed decisions.
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