Customer Relationship Management
Increase business efficiency by providing your whole organisation with a comprehensive 360° view of your tenants and their interactions with your business.
ActiveH CRM is a powerful tool for improving your business
The ActiveH Customer Relationship Management (CRM) solution enables most calls or queries to be dealt with at the first point of contact. It helps you keep all your customer data organised on a single platform, improving data collection and engagement with residents. With information from the whole of ActiveH and any 3rd party systems you may have displayed in one place, you can increase the quality of service and speed of response.
Benefits of ActiveH CRM:
ActiveH CRM Solutions
Click the options below to see more information.
Enables efficient Anti-social behaviour (ASB) and Complaint management: Whether it be Anti-Social Behaviour, Complaints, Void Management or other processes like Aids & Adaptation Assessments, Right to Buy, death of a tenant – any business process can be mapped in Process Management ensuring a consistent, well-structured and well documented approach.
Holds customer information including customer preferences for example mails, texts, via the customer portal and physical letters. Full contact management – visibility of disabilities, vulnerabilities and warnings.
A comprehensive 360° view of the customer and their interactions with the business.
Tasks accessible from various points of the ActiveH system. Designed so users can create, complete, cancel, refer and escalate within the business.
For example Email, webchat and Social media integration.
Neighbourhood ‘associated area’ concept so they user can see the whole picture of the neighbourhood.
Benefits of CRM Software in Housing
Latest news and articles
Contractors Web Portal Five years on from the Grenfell Tower disaster, the Building Safety Act 2022 became law in April, bringing changes to the way residential buildings are built and maintained, and new protections for leaseholders. Add to that ambitious net zero targets and the growing desire for housing organisations
Factoring & Service Charges Due to the structure of the ActiveH system, factoring can be performed using ActiveH Rents and Scheme Accounting (Factoring and Service charges). When considering factoring, invoices are generated from the Rent Accounting module, based on data provided by both the rent account and data held within
Digitisation is transforming how services are delivered to residents in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top down holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards the ‘digital tenant’?
Sign up to our newsletter
Sign up today for hints, tips and the latest news at MIS-AMS.
By clicking ‘Submit’ you understand and agree to us using your information to respond to your enquiry and to email you further marketing communications from MIS-AMS. You can unsubscribe or change your email preferences at any time.