Accent Housing implement ActiveH Mobile Inspector

Accent Group, one of MIS Active Management Systems biggest users of ActiveH, has added ‘Mobile Inspector’ to its housing management system. The solution allows Accent to raise repairs within ActiveH and automatically advise the relevant surveyor on their mobile tablet when these works require inspection.

Accent Housing inspectors

Accent Housing has a team of around 20 inspectors who work across an estate of approximately 20,000 homes across five different regions from the North East, through the Midlands and down to Surrey.

As an example a resident might have works undertaken on their property that require an inspection from a surveyor once they are complete.  The system will notify the surveyor of the need for the inspection, and if additional works are required, enable them to raise extra orders for the contractor from the mobile product.

A fully mobile solution

“The perfect situation for us is to have our surveyors out in the field and able to access all the information they need from the system – and be able to update it without having to come into the office or use their laptop.  Mobile Inspector is another piece of the jigsaw puzzle which allows this,” said Jill Jackson, business improvement manager, Accent Group.

“We’ve taken the core ActiveH product which enabled us to allocate inspections from the desktop and added in the workflows and created an end-to-end process which means the surveyors don’t need to use the desktop version – it’s a fully mobile solution.”

Streamlining operations for surveyors

The team at Accent have set criteria within the system so that certain types of work, for example ‘voids’, health and safety works or repairs over a pre-defined monetary amount will always be flagged up as requiring a post inspection. Beyond those strict parameters, a further 10% of work orders and repairs must be inspected and Mobile Inspector will help achieve that.

“We were really keen to implement the solution as it streamlines operations for our surveyors and frees up valuable time whilst alerting them to inspections,” explains Jill Jackson.

“Mobile Inspector further supports Accent’s approach to mobile working by empowering our surveyors with the data they need whilst out on the job – no more time consuming manual inputting thanks to the automated system.

“We’ve taken the core ActiveH product which enabled us to allocate inspections from the desktop and added in the workflows and created an end-to-end process which means the surveyors don’t need to use the desktop version – it’s a fully mobile solution.”

Related news


MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes

MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected

Read More »

MIS Retain Security Accreditation

MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to review our existing IT infrastructure, identify risks, and implement comprehensive security measures that align with industry best practices. This achievement demonstrates to our staff, partners, and customers that we take information security seriously. Looking ahead, the MIS team will continue monitoring and enhancing our systems to maintain compliance with the

Read More »

Leadership Change at MIS

We are pleased to announce the appointment of Pete Howe as our Development Director, effective 1st January. Peter is stepping in for the current director, Andrew Cooper, who is transitioning out of the role but will remain with MIS in a supporting capacity over the next 4-12 months. The change stems from Andrew recently winning the race to become the Labour Party candidate for the Mid Cheshire constituency in the next UK general election slated for 2024. While Andrew has served as a passionate Development Director at MIS Active Management Services, he has long held political aspirations to become an

Read More »

New Chair of Gadbrook PARKBID

Over the past few years, I have been a part of the Gadbrook BID board and have had the pleasure to work with some incredible individuals. I have now been given the opportunity to step up and take over the reigns as Chair from Mike Roberts who is a true inspiration. I am very eager to work close with the team to develop the park whilst simultaneously ensuring the needs of the businesses on the park are fully met.  Chris McLaughlin is the Managing Director of MIS Active Management Systems and is a joint owner of MIS Computer Services Group

Read More »

Sign up to our newsletter

Sign up today for hints, tips and the latest news at MIS-AMS.

By clicking ‘Submit’ you understand and agree to us using your information to respond to your enquiry and to email you further marketing communications from MIS-AMS. You can unsubscribe or change your email preferences at any time.