Hastoe Housing Authority goes live with MIS-AMS Housing Management for rural estate

Hastoe Housing Authority has now gone live with MIS AMS ActiveH housing management software to manage 7,400 homes across its large and, predominantly rural estate, spanning from Devon and Cornwall to Norfolk and Lincolnshire. The estate covers over 250 villages that have varying degrees of mobile phone signal, which provides communication challenges when delivering services to tenants.

Hastoe Housing

Hastoe has worked closely with the MIS-AMS team to introduce all modules of ActiveH including desktop, rents, assets, lettings, planned maintenance, CRM, repairs, debt management, mobile and tenant portal. It has implemented the software to provide innovative solutions to housing issues whilst supporting its rural communities.

Hastoe is an operationally lean organisation, so our housing officers sometimes travel many miles to meet residents face to face. They required a system that could keep pace and deliver the services they need whilst on the road,” explains Amanda Harris, head of customer services at Hastoe.

In very rural locations ActiveH is providing the ability for housing officers to be able to log onto the full housing management system remotely and its changing the way we can deliver those services and increase the efficiency of doing so.

Officers have access to data irrespective of where they are and anything that is changed in the field can be uploaded back to the main ActiveH system remotely removing the need for duplication or rekeying on return to the office.

Ultimately ActiveH will mean that our officers can visit residents and won’t need to worry about a mountain of paperwork that it may generate on return to the office – it’s done on the road instead.

Better reporting

Going live with ActiveH also means that reporting will be easier for Hastoe. The IT department will no longer generate large reports, as much of the information will be downloadable for users and provided via dashboards as they log into the system. Those dashboards can be tailored to job roles so that housing managers can easily see those tenants in arrears, or maintenance can see the log of repairs.

“We chose MIS-AMS from a list of three final providers because we felt it was the best fit in terms of technology and great people we could work with. They understood the challenges we faced and demonstrated that we would have a good relationship with them and be able to get the best from the system.” concluded Amanda Harris.

Chris McLaughlin, MD of MIS-AMS said: “It has been a pleasure working closely with Amanda and the team at Hastoe from hearing the wonderful news we won the project, to the go-live stage. We are delighted to hear ActiveH is driving efficiencies and make daily tasks easier for its on-the-road employees.”

Related news


MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes

MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected

Read More »

MIS Retain Security Accreditation

MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to review our existing IT infrastructure, identify risks, and implement comprehensive security measures that align with industry best practices. This achievement demonstrates to our staff, partners, and customers that we take information security seriously. Looking ahead, the MIS team will continue monitoring and enhancing our systems to maintain compliance with the

Read More »

Leadership Change at MIS

We are pleased to announce the appointment of Pete Howe as our Development Director, effective 1st January. Peter is stepping in for the current director, Andrew Cooper, who is transitioning out of the role but will remain with MIS in a supporting capacity over the next 4-12 months. The change stems from Andrew recently winning the race to become the Labour Party candidate for the Mid Cheshire constituency in the next UK general election slated for 2024. While Andrew has served as a passionate Development Director at MIS Active Management Services, he has long held political aspirations to become an

Read More »

New Chair of Gadbrook PARKBID

Over the past few years, I have been a part of the Gadbrook BID board and have had the pleasure to work with some incredible individuals. I have now been given the opportunity to step up and take over the reigns as Chair from Mike Roberts who is a true inspiration. I am very eager to work close with the team to develop the park whilst simultaneously ensuring the needs of the businesses on the park are fully met.  Chris McLaughlin is the Managing Director of MIS Active Management Systems and is a joint owner of MIS Computer Services Group

Read More »

Sign up to our newsletter

Sign up today for hints, tips and the latest news at MIS-AMS.

By clicking ‘Submit’ you understand and agree to us using your information to respond to your enquiry and to email you further marketing communications from MIS-AMS. You can unsubscribe or change your email preferences at any time.