Grŵp Cynefin, the only housing association which operates across all six North Wales Local Authorities and North Powys, has announced a programme of transformation that will change how it transacts with customers and contractors across its stock of approximately 4,800 homes.

Giving tenants 24/7 access to their account

“Mobility is the main objective of the next phase of our work with MIS Active Management Systems – its core to what we want to achieve. Working in a rural community, so much of our work is remote – we’d like to offer our tenants, officers and contractors the ability to interact digitally with us whenever or wherever they may be,” explained Bryn Ellis, Business Services Director at Grŵp Cynefin.

“We’ll be working with MIS Active Management Systems to develop the tenant portal giving tenants 24/7 access to their account, investing in the mobile working module to allow staff to do more remotely, as well as developing the contractor portal to support our contractors on the same journey.”

At present, the existing portal allows contractors to access their jobs, mark them as complete and request payment, but in this new phase of roll out the organisation aims to introduce functionality that will allow it to create appointments with tenants directly, speeding the process up and making it more efficient.

“Once the contractor has contacted the tenant to confirm a mutually convenient time and date, they will be able to log the details on the portal and a confirmation is automatically sent to the tenant – and we can see on the system the details of that appointment,” said Bryn Ellis.

“Other contractors who need to visit the same property will also be able to see that access has been arranged for a certain time and date and arrange a visit at the same time. This should reduce inconvenience for tenants as we get more jobs completed in one visit.”

ActiveH Mobile Contractors

It doesn’t stop there though, Grŵp Cynefin also wants mobile contractors to be able to document their inspection outcomes. For example, when carrying out an electrical inspection, they would be able to upload a copy of the certificate or any relevant photos to the portal, and also record the details of any jobs they recommend should be completed at the property in the coming months.

Housing officers can then either approve those recommendations and create a works order or choose to only record the recommendations.

Grŵp Cynefin is also working to integrate SharePoint with ActiveH so that tenancy and property related documents can be better managed and accessed quickly from the system, in the office or in a mobile environment.

The overall project is due for completion in December 2020, with improvements being introduced incrementally in that timeline.

Book a demonstration

Complete this form to request a demonstration of ActiveH.

Related news


MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes

MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected

Read More »

MIS Retain Security Accreditation

MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to review our existing IT infrastructure, identify risks, and implement comprehensive security measures that align with industry best practices. This achievement demonstrates to our staff, partners, and customers that we take information security seriously. Looking ahead, the MIS team will continue monitoring and enhancing our systems to maintain compliance with the

Read More »

Leadership Change at MIS

We are pleased to announce the appointment of Pete Howe as our Development Director, effective 1st January. Peter is stepping in for the current director, Andrew Cooper, who is transitioning out of the role but will remain with MIS in a supporting capacity over the next 4-12 months. The change stems from Andrew recently winning the race to become the Labour Party candidate for the Mid Cheshire constituency in the next UK general election slated for 2024. While Andrew has served as a passionate Development Director at MIS Active Management Services, he has long held political aspirations to become an

Read More »

New Chair of Gadbrook PARKBID

Over the past few years, I have been a part of the Gadbrook BID board and have had the pleasure to work with some incredible individuals. I have now been given the opportunity to step up and take over the reigns as Chair from Mike Roberts who is a true inspiration. I am very eager to work close with the team to develop the park whilst simultaneously ensuring the needs of the businesses on the park are fully met.  Chris McLaughlin is the Managing Director of MIS Active Management Systems and is a joint owner of MIS Computer Services Group

Read More »

Sign up to our newsletter

Sign up today for hints, tips and the latest product news.