Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback.

Collaboration for Innovation

The energy at the meeting was truly inspiring. The day was packed with informative exchanges, from in-depth sessions on property compliance and other key topics, to lively Q&A discussions. This collaborative spirit underlines the importance of open communication within the social housing sector. By working together with our customers, we can identify common challenges and develop innovative solutions that address the ever-evolving needs of the social housing landscape.

A Customer-Driven Move to Web

The meeting provided a valuable opportunity for a customer to discuss their transition to a web-based solution. This move aligns with the growing industry trend towards cloud-based software. They emphasised the importance of a smooth and user-friendly migration process, minimising disruption for their staff and end-users. Their insights will undoubtedly influence how we approach future web-based software implementations for all customers.

The Future of Social Housing Management Software

One of the key takeaways from the event was a clear vision for the future of social housing management software: a move towards web-based solutions. Here’s why this shift is so significant:

  • Customers are leading the charge: Discussions at the event highlighted a strong desire to transition away from legacy on-premise systems

 
  • Web-based solutions offer numerous advantages:

    • Improved accessibility: Access software from anywhere, on any device with an internet connection.

    • Enhanced security: Benefit from robust cloud-based security measures implemented by the software provider.

    • Reduced IT burden: Eliminate the need for expensive hardware and software upgrades.

    • Automatic updates: Always have the latest features and functionalities without manual installations.

 
  • Future-proofed technology: Web-based solutions provide a solid foundation for evolving needs.

Additional hot topics included;

  •  End-to-end compliance solutions: Social housing providers face a complex web of regulations, and software that streamlines compliance processes can save valuable time and resources. 

 
  • Automation and data-driven insights: By automating repetitive tasks and data analytics, housing providers can achieve greater efficiency and make informed decisions that benefit tenants and staff.

The Power of Customer Feedback

At MIS and Incline IT, we believe that customer feedback is the driving force behind innovation. The insights gleaned from the Customer Update Meeting will be instrumental in shaping the future of our social housing software solutions. 

Your input is critical, whether it’s suggestions for feature enhancements or concerns about specific functionalities. It allows us to develop software that directly addresses the pain points faced by social housing providers in the real world.

Looking Ahead-The Future of Social Housing Software

The social housing sector is constantly evolving, and the need for robust, user-friendly software continues to grow. By fostering collaboration, embracing innovation, and prioritising customer feedback, we can develop solutions that empower social housing providers to deliver exceptional service to their communities.

 

Chris McLaughlin

News

MIS Group acquires AssetCore

MIS Group are delighted to announce that we have acquired AssetCore (https://assetcore.org/), a SaaS solution designed specifically to help social housing organisations secure and manage debt utilising data and records from a housing management system and combining this with information held in a Finance or Treasury system.Christopher McLaughlin, Managing Director said of the acquisition “this strategic move makes greater use of our customers data held within ActiveH and supplements the capabilities across the MIS Group around finance (www.activef.co.uk), property revaluations (https://www.incline-it.com/reval/) and EDRM Documagix (www.incline-it.com) creating a comprehensive suite of capabilities to support all of our customers requirements.  As the

Read More »
Blog

A Look Back and a Look Forward: Shaping the Future of Social Housing Software

Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback. Collaboration for Innovation The energy at the meeting was truly inspiring. The day was packed with informative exchanges, from in-depth sessions on property compliance and other key topics, to lively Q&A discussions. This collaborative spirit underlines the importance of open communication within the social housing sector. By working together with our customers, we can identify common challenges and develop

Read More »
News

MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes

MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected

Read More »
News

MIS Retain Security Accreditation

MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to review our existing IT infrastructure, identify risks, and implement comprehensive security measures that align with industry best practices. This achievement demonstrates to our staff, partners, and customers that we take information security seriously. Looking ahead, the MIS team will continue monitoring and enhancing our systems to maintain compliance with the

Read More »

Leave a Reply

Your email address will not be published. Required fields are marked *