Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback.
Collaboration for Innovation
The energy at the meeting was truly inspiring. The day was packed with informative exchanges, from in-depth sessions on property compliance and other key topics, to lively Q&A discussions. This collaborative spirit underlines the importance of open communication within the social housing sector. By working together with our customers, we can identify common challenges and develop innovative solutions that address the ever-evolving needs of the social housing landscape.
A Customer-Driven Move to Web
The meeting provided a valuable opportunity for a customer to
discuss their transition to a web-based solution. This move aligns with the growing industry trend towards cloud-based software. They emphasised the importance of a smooth and user-friendly migration process, minimising disruption for their staff and end-users. Their insights will undoubtedly influence how we approach future web-based software implementations for all customers.
The Future of Social Housing Management Software
One of the key takeaways from the event was a clear vision for the future of social housing management software: a move towards web-based solutions. Here’s why this shift is so significant:
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Customers are leading the charge: Discussions at the event highlighted a strong desire to transition away from legacy on-premise systems
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Web-based solutions offer numerous advantages:
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Improved accessibility: Access software from anywhere, on any device with an internet connection.
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Enhanced security: Benefit from robust cloud-based security measures implemented by the software provider.
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Reduced IT burden: Eliminate the need for expensive hardware and software upgrades.
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Automatic updates: Always have the latest features and functionalities without manual installations.
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Future-proofed technology: Web-based solutions provide a solid foundation for evolving needs.
Additional hot topics included;
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End-to-end compliance solutions: Social housing providers face a complex web of regulations, and software that streamlines compliance processes can save valuable time and resources.
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Automation and data-driven insights: By automating repetitive tasks and data analytics, housing providers can achieve greater efficiency and make informed decisions that benefit tenants and staff.
The Power of Customer Feedback
At MIS and Incline IT, we believe that customer feedback is the driving force behind innovation. The insights gleaned from the Customer Update Meeting will be instrumental in shaping the future of our social housing software solutions.
Your input is critical, whether it’s suggestions for feature enhancements or concerns about specific functionalities. It allows us to develop software that directly addresses the pain points faced by social housing providers in the real world.
Looking Ahead-The Future of Social Housing Software
The social housing sector is constantly evolving, and the need for robust, user-friendly software continues to grow. By fostering collaboration, embracing innovation, and prioritising customer feedback, we can develop solutions that empower social housing providers to deliver exceptional service to their communities.
Chris McLaughlin
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