What if Facebook did Housing?
You’d be forgiven for thinking that Facebook did content, that Uber did taxis or Airbnb did hotels. They don’t of course; they just provide the platform to bring together the people to provide content, taxis and hotels.
But you’d definitely be forgiven for thinking they did. What they all share is a market that’s undergone digital disruption. The technology is the business and the business is technology.
But that could never happen to social housing, could it? It’s not even in the private sector – so how could that ever be the case? We deal with a section of the population that has very specific needs and requirements – how could technology ever hope to provide the personalised service of a housing association?
Digital disruption is everywhere
Digital disruption is everywhere. From Amazon and the semi-decimation of our high street – which is still claiming some of our biggest retailers like BHS – to the decline in traditional newspaper circulations and of course, hotels and taxis. Technology is the enabler to allow infrastructure to be used more efficiently and any sector that has multiple players performing similar services is waiting to be disrupted.
Public and third sector organisations are no different – they can harness the power of the connected citizen rather than the organisation – in this case the housing association. Essentially, we will reach a point where our local authorities are just a digital platform where all its services are outsourced and the citizen procures the services they require. And we’re not that far away from this.
We’re already seeing self appointing – where tenants can log into their housing association and provision appointments from third party repair and maintenance contractors to fix problems in their home. This slowly removes the need for expensive call centres to provide the same service – freeing up the time for housing officers to do higher value tasks.
Ultimately, it’s all about the outcome to the end user – the tenant. As long as they can get the services they need, they don’t mind how that happens, and if technology is the enabler, then the housing association could theoretically be an algorithm.
Related news
MIS AMS has officially agreed to join the Aareon Group
We are thrilled to share that MIS AMS has officially agreed to join the Aareon Group. This marks a significant milestone in our journey to deliver even greater value to the UK social housing sector. By combining the strength of MIS AMS’s innovative housing management solutions with Aareon’s extensive European footprint and expertise, we are better positioned than ever to support our customers with future-ready technology and services. Our commitment to our customers remains at the heart of everything we do. This partnership opens up new opportunities to accelerate innovation, enhance our product offerings, and continue providing the outstanding service
MIS Group acquires AssetCore
MIS Group are delighted to announce that we have acquired AssetCore (https://assetcore.org/), a SaaS solution designed specifically to help social housing organisations secure and manage debt utilising data and records from a housing management system and combining this with information held in a Finance or Treasury system. Christopher McLaughlin, Managing Director said of the acquisition “this strategic move makes greater use of our customers data held within ActiveH and supplements the capabilities across the MIS Group around finance (www.activef.co.uk), property revaluations (https://www.incline-it.com/reval/) and EDRM Documagix (www.incline-it.com) creating a comprehensive suite of capabilities to support all of our customers requirements. As
A Look Back and a Look Forward: Shaping the Future of Social Housing Software
Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback. Collaboration for Innovation The energy at the meeting was truly inspiring. The day was packed with informative exchanges, from in-depth sessions on property compliance and other key topics, to lively Q&A discussions. This collaborative spirit underlines the importance of open communication within the social housing sector. By working together with our customers, we can identify common challenges and develop
MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes
MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based solution will provide Onward colleagues and customers with advanced portals to access information, make service requests, and manage tenancies online. Key features of the platform will include maintenance and field management, rental calculations, document management, self-service portals, workflow automation, analytics, and compliance tracking. “We’re extremely pleased to have been selected
Sign up to our newsletter
Sign up today for hints, tips and the latest news at MIS-AMS.
By clicking ‘Submit’ you understand and agree to us using your information to respond to your enquiry and to email you further marketing communications from MIS-AMS. You can unsubscribe or change your email preferences at any time.
