Account Management
Customer Account Management Services at MIS-AMS can be used to streamline and improve the customer-supplier relationship, providing you with increased control and visibility over your projects.
Account Management
Account managers are invaluable resources for housing providers. They help simplify processes, increase customer satisfaction, and develop positive relationships with you.
Our Customer Engagement Team enables strong customer relationship management, providing a smooth customer onboarding journey, and a direct contact who monitors customer activity.
The main purpose of these services is to provide customers with better control and access to their accounts, as well as to increase customer service.
Benefits:
- Create, manage, and maintain relationships with our customers.
- Streamline communication to improve the customer and supplier relationships which increases customer satisfaction.
- Customers have increased control over their projects with a direct contact to discuss them with.
Meet the Customer Engagement Team
Bernadette Taylor, Customer Engagement Manager
Bernadette has been with MIS for over 4 years, working within the Implementation Team and Customer Engagement Team. She previously worked within housing associations in the housing team and has a great understanding of the housing sector and the challenges and requirements.
Abbie Blacklock, Customer Engagement Manager
Abbie is the latest member to the customer engagement team. She thrives on building relationships and empowering businesses to flourish. With 13 years in sales and account management, she brings a wealth of experience to our team.
Latest News
MIS Group acquires AssetCore
MIS Group are delighted to announce that we have acquired AssetCore (https://assetcore.org/), a SaaS solution designed specifically to help social housing organisations secure and manage debt utilising data and records from a housing management system and combining this with information held in a Finance or Treasury system. Christopher McLaughlin, Managing
A Look Back and a Look Forward: Shaping the Future of Social Housing Software
Last week, MIS and Incline IT hosted a successful Customer Update Meeting, bringing together social housing professionals. The event offered a platform for sharing the latest developments in housing management software, fostering valuable discussions, and, most importantly, gathering crucial customer feedback. Collaboration for Innovation The energy at the meeting was
MIS Active Management Systems Wins Contract to Deliver Housing Management Platform for Onward Homes
MIS Active Management Systems and Incline-IT have been selected to deliver a new hosted housing management platform for Onward Homes across their portfolio of over 35,000 homes. After a competitive tender process, Onward chose the MIS-AMS and Incline-IT solutions for their proven track record and comprehensive capabilities. The new cloud-based
MIS Retain Security Accreditation
MIS has achieved ISO/IEC 27001 certification for information security management. This internationally recognised standard ensures we have adequate policies, procedures, and controls in place to protect the confidentiality, integrity, and availability of company and customer information across our systems and processes. Attaining this certification required a tremendous cross-functional effort to
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