Account Management

Customer Account Management Services at MIS-AMS can be used to streamline and improve the customer-supplier relationship, providing you with increased control and visibility over your projects.

Account Management

Account managers are invaluable resources for housing providers. They help simplify processes, increase customer satisfaction, and develop positive relationships with you. 

Our Customer Engagement Team enables strong customer relationship management, providing a smooth customer onboarding journey, and a direct contact who monitors customer activity. 

The main purpose of these services is to provide customers with better control and access to their accounts, as well as to increase customer service.


Meet the Customer Engagement Team

Dan Garbett, Head of Customer Engagement at MIS Active Management Systems

Dan Garbett, Head of Customer Engagement

Dan has over 12 years experience working with MIS within the implementation team and customer engagement team. He previously worked within housing associations in the IT team, dealing with data migration, training and support of ActiveH.

Ian Nelson, Customer Engagement Manager

Ian Nelson has worked in the Housing Sector for over 20 years, mainly with the Housing Management and Housing Maintenance disciplines. He has a wealth of experience providing training on systems to housing associations and providing account management in previous roles before joining MIS.

Bern Taylor, Customer Engagement Manager

Bernadette Taylor, Customer Engagement Manager

Bernadette has been with MIS for over 4 years, working within the Implementation Team and Customer Engagement Team. She previously worked within housing associations in the housing team and has a great understanding of the housing sector and the challenges and requirements.

Latest News


The ActiveH Contractors Web Portal

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New Chair of Gadbrook PARKBID

Over the past few years, I have been a part of the Gadbrook BID board and have had the pleasure to work with some incredible individuals. I have now been given the opportunity to step up and take over the reigns as Chair from Mike Roberts who is a true

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Scheme Accounting on ActiveH

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The Digital Tenant. A Reality or A Myth?

Digitisation is transforming how services are delivered to residents in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top down holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards the ‘digital tenant’?

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